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Knowledge Management Tools And Techniques

Knowledge management (KM) - or the practice of using information email list company and collaboration technologies email list company and processes to capture organizational learning email list company and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities email list company and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions technology, content, email list company and services. The focus is not on technology details, but on how KM email list company and IT practitioners actually use KM tools email list company and techniques. Over twenty case studies describe the real story of choosing email list company and implementing various KM tools email list company and techniques, email list company and experts analyse the trends in the evolution of these technologies email list company and tools, along with opportunities email list company and challenges facing companies harnessing them. Lessons from successes email list company and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, email list company and provides tips email list company and recommendations for companies using these tools. Relevant literature on KM practices email list company and key findings of market research groups email list company and industry consortia such as IDC, Gartner email list company and APQC, are presented. The majority of the book is devoted to case studies, featuring clients email list company and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) email list company and content (e.g. newsfeeds, market research). Each chapter is structured along the 8Cs framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation email list company and capital. In other words, each chapter addresses how appropriate KM tools email list company and technologies help a company on specific fronts such as fostering adequate empl Copyright (C) Muze Inc. 2005.
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